Vendor & Program Management

One accountable partner for
your operational vendors

Ellward Health provides end-to-end vendor and program management services for healthcare organizations that rely on external partners to deliver core parts of their operations. We handle vendor sourcing and evaluation, quality and performance oversight, escalation management, and ongoing program administration — giving our clients a single, accountable point of contact instead of multiple vendor relationships to manage internally. For services that belong in provider practices, we can also act as a commercial channel — introducing those services to practices through our own provider and sales network.

1
Accountable point of contact
End-to-end
Sourcing through renewal
Ongoing
Oversight & administration

What We Do

Full lifecycle vendor and program management

From the first vendor evaluation through ongoing performance oversight and contract renewal, we manage the relationship end-to-end so your team doesn't have to.

Vendor sourcing, evaluation, and contract negotiation
Onboarding and workflow design
Quality assurance and service-level performance monitoring
Escalation management and issue resolution
Ongoing vendor relationship management and contract renewals
Program reporting and performance reviews
Support for scaling programs into new markets

Our Approach

Ongoing management, from day one

Sourcing & evaluation

We identify, vet, and select qualified vendors against defined operational and quality criteria, then negotiate terms that protect your organization.

Onboarding & workflow design

We design how the vendor fits into your operations — handoffs, escalation paths, and documentation — so the relationship works from day one.

Quality & performance oversight

We monitor service levels, track performance against expectations, and manage escalations so issues are resolved before they reach your team.

Reporting & renewal

We deliver regular performance reviews, manage contract renewals, and support scaling the program into new markets as your operations grow.

Who This Is For

Ellward works with healthcare companies, provider groups, and clinical program operators that need help managing outside partners, expanding into new markets, or building a stronger provider pipeline.

Some clients ask us to oversee the vendors behind an existing program. Others need help identifying prospective accounts and scheduling qualified meetings.

We scope each engagement around the work their team needs us to own.

Pricing

Management built around your organization

Ellward scopes each engagement around the vendors, programs, and responsibilities you want us to manage. We define the work, reporting cadence, and fee in a client-specific proposal.

Discuss vendor management
Optional service — add to vendor management or use on its own

Sales & Growth Support

Ellward helps healthcare companies reach the right provider organizations and turn outreach into scheduled business conversations. We work with your team to define the market and message, coordinate outreach across appropriate channels, and place qualified meetings directly on your calendar.

Market and account strategy

Define the target providers, organizations, geography, and buyer roles.

Campaign development

Shape the offer, messaging, and channel mix for that audience.

Multichannel outreach

Coordinate phone, email, LinkedIn, and relationship-based outreach as appropriate to the campaign.

Meeting and campaign management

Qualify interested prospects, schedule meetings on the client's calendar, and report on activity and results.

Where appropriate, Ellward may use its Provider Opportunity Intelligence product to inform provider targeting — an available capability, not a feature automatically included in every campaign.

A clear starting package

Provider Meeting Program

$4,000 / month
10 qualified booked meetings
Discuss a provider meeting campaign

Meetings are scheduled directly on your calendar with prospects who meet the targeting criteria agreed at campaign launch. If you authorize the campaign to continue beyond the first 10 meetings in a month, additional qualified booked meetings are $250 each.

The agreement will define qualification, cancellations, no-shows, and how any shortfall against the meeting commitment is handled.

Need a different audience, multiple markets, higher volume, or a broader sales program? We'll scope the campaign and price it with you.

Let's build the right operating and growth support for your team.

Tell us what you need managed and where you want to grow. Ellward can propose vendor oversight, a provider outreach campaign, or both.